The following policies apply regardless of the reason for rescheduling or cancellation, including when you reschedule or cancel due to bad weather or a forecast of bad weather.

If you reschedule or cancel at least 4 full days (96 hours) before your tour, you will receive a full refund of fees you've paid.

If you reschedule or cancel less than 4 full days (96 hours) but at least 3 full days (72 hours) before your tour, you will receive a refund of fees you've paid, less a 5,000 Japanese yen cancellation fee.

If you reschedule or cancel less than 3 full days (72 hours) but at least 2 full days (48 hours) before your tour, you will receive a refund of fees you've paid, less a 10,000 Japanese yen cancellation fee.

If you reschedule or cancel less than 2 full days (48 hours) but at least 1 full day (24 hours) before your tour, you will receive a refund of fees you've paid, less a 20,000 Japanese yen cancellation fee.

If you reschedule or cancel less than 1 full day (24 hours) but at least 12 hours before your tour, you will receive a refund of fees you've paid, less a 40,000 Japanese yen cancellation fee.

If you reschedule or cancel less than 12 hours before your tour or fail to show up at the scheduled time and place, no refund will be given.
If you know you'll be late, please inform us of your expected arrival time by phone or WhatsApp at 090 7677 6497 (or +81 90 7677 6497 if calling from an international line).

If we know you'll be late, our guides will wait for you until two hours after your expected arrival time or 20 minutes before the tour finish time stated on the booking form we email you, whichever comes first. If you don't arrive by then, your tour will be cancelled and our guides will depart the meeting point.

If we don't know you'll be late, our guides will wait for you until two hours after the tour start time stated on the booking form we email you. If you don't arrive by then, your tour will be cancelled and our guides will depart the meeting point.

If you inform us you've arrived after your tour has been cancelled and our guides have departed the meeting point, we will not restore your reservation or conduct your tour.

If your tour is cancelled because you arrive late or do not show up for your tour, we will not refund your tour fee or credit it toward a rescheduled tour.

The time allotted for your tour begins counting down at the start time you reserve and runs out at the finish time stated in the booking confirmation email we send you. We will not push back the finish time of your tour if you arrive late or aren't ready to begin your tour on schedule.

For example, if you've booked a four hour tour and you arrive thirty minutes late or spend the first thirty minutes of the time allotted for your tour doing things like changing clothes, using the bathroom, storing your luggage in lockers at the train station or buying food, the time remaining for your tour will be three hours and thirty minutes.

We suggest you plan ahead so you can be ready to begin your tour on time.
The "typical duration" listed in a tour's description is intended to give you an idea of how long that tour takes with most of our guests. Our guides will always do their best to end your tour within the "maximum duration" listed in the tour description.

Our guests' cycling speeds and the length and frequency of their stops for rest, food and drink, photography and exploration on foot vary widely, so guests sometimes complete a tour in less time than the typical duration stated in its description. When the distance and itinerary listed for a tour have been completed, the tour ends even if you've finished early. We will not add more cycling distance or destinations to your tour in order to bring its duration into the typical range.

If your progress is slow enough that your guide determines you will not be able to complete the itinerary for your tour before its maximum duration has been reached, they will end the cycling portion of the tour early so the support car can transport your party to the tour's end point within the tour's maximum duration. In such cases, your tour will conclude before you have cycled the distance listed for the tour and completed its itinerary.

If you finish your tour's itinerary in less than the typical duration or are unable to cycle the distance listed for the tour or to complete its itinerary within its maximum duration, your tour fee will not be discounted, prorated or refunded.
Fuji Bike Tour does not automatically reschedule or cancel tours when the weather is bad or is forecast to be bad. In order to make an informed decision about whether to go ahead with your tour or to cancel or reschedule, you may wish to monitor the weather forecast for your tour date. See the rescheduling and cancellation policy above for details about what happens if you reschedule or cancel your tour for any reason, including bad weather or a forecast of bad weather.

Bad weather, including rain, is a possibility regardless of the weather forecast. Roads can also become icy and unsafe for cycling between autumn and spring on mountain slopes and during winter on some lower-elevation routes.

If it rains during your tour, Fuji Bike Tour staff will provide rain ponchos and/or umbrellas so you can walk or cycle in the rain while staying as dry as possible. You will also have the option to ride in the support car instead of cycling if it rains or snows.

If our guides determine that it is not safe to ride bikes, walk or drive due to bad weather or other hazards, Fuji Bike Tour reserves the right to suspend these activities and substitute alternative ones for part or all of the duration of your tour. These alternative activities may include sightseeing by private car or public transportation and/or participating in various indoor or outdoor tourism activities our guides select.